Refund policy

Absolutely — here’s a clean, professional Returns & Refund Policy you can use on your Shopify store.
(It’s written for UK/EU 14-day consumer law alignment, but still simple and brand-friendly.)

You can adjust tone slightly to match your brand voice.

Returns & Refund Policy

Last Updated:04/03/2026

We want you to feel confident when purchasing from us. If you're not completely satisfied with your order, we’re here to help.

1. 14-Day Returns

You may return any item within 14 days of receiving your order for a full refund.

To be eligible for a return:

The item must be returned within 14 days of delivery.
The item must be unused, unworn, and in its original condition.
All original packaging and tags must be included.
Proof of purchase is required.

For hygiene reasons, certain items (such as supplements, opened consumables, or personal care products) may not be eligible for return unless faulty. Please check individual product pages for details.

2. How to Start a Return

To initiate a return, please contact us at:

Email: [your email address]
Order Number: Please include your order number in your message.

We will provide return instructions and the appropriate return address.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

3. Refunds

Once we receive and inspect your return:

You will be notified of approval or rejection.
If approved, your refund will be processed to your original payment method.
Refunds are typically issued within 5–10 business days (depending on your bank or card provider).

Original shipping fees are non-refundable unless the item was faulty or sent in error.