We want ordering from Tweede Adem to be simple and straightforward. Below you’ll find everything you need to know about delivery, returns and refunds.
Delivery
UK delivery is £3.50 and orders are sent using Royal Mail Tracked 48.
As a small independent business, we’re unable to hold large quantities of every product, colour and size in stock. Where an item is available from stock, we aim to dispatch it within 1–2 working days.
If your chosen product or size isn’t currently in stock, it will be made to order especially for you. Made-to-order items will be clearly identified on the product page and should be delivered within 28 days.
You’ll receive confirmation once your order has been dispatched.
Returns
If you’re not completely satisfied with your order, you can return eligible items within 14 days of receiving them.
To qualify for a return, items must be:
- Unused and unworn
- In their original condition
- Returned with all original packaging and tags
- Accompanied by proof of purchase
For hygiene reasons, some products such as supplements, opened consumables or personal care products may not be eligible for return unless they are faulty.
How to Make a Return
To start a return, email:
Please include your order number and details of the item you’d like to return.
We’ll then provide the return instructions and return address.
Unless an item is faulty, damaged or incorrect, customers are responsible for return postage costs.
Refunds
Once your return has been received and inspected, we’ll let you know whether your refund has been approved.
Approved refunds will be returned to your original payment method.
Refunds are normally processed within 5–10 working days, although the exact time may depend on your bank or card provider.
Original delivery charges are non-refundable unless the item was faulty or supplied incorrectly.
Faulty, Damaged or Incorrect Items
If something isn’t right with your order, please contact us within 48 hours of delivery.
Email aaandsholdings@gmail.com with:
- Your order number
- A description of the issue
- Clear photographs where applicable
If the item is faulty, damaged or incorrect, we’ll arrange a replacement or refund at no additional cost to you.
Exchanges
If you need a different size or would prefer another item, please return the original product and place a new order.
This is usually the quickest way to make sure you get the replacement you want.
Questions?
If you have any questions about your delivery, return or refund, email us at: