FAQs

UK delivery is a flat £3.50 per order.

We send UK orders using Royal Mail Tracked 48. Once your order has been dispatched, you’ll receive tracking information so you can follow its journey.

If your item is in stock, we aim to dispatch it within 1–2 working days.

As a small independent business, we can’t hold large quantities of every product and size. If an item isn’t currently in stock, it will be made to order especially for you and delivered within 28 days.

In-stock products are already with us and ready to be dispatched within 1–2 working days.

Made-to-order products are produced specifically for your order when we don’t currently hold that product or size in stock. These will be delivered within 28 days.

The product page will tell you whether your selected size is in stock and ready for dispatch or will be made to order.

Yes. If your chosen size isn’t currently in stock, you can still place an order and we’ll have it made especially for you. Made-to-order products will be delivered within 28 days.

Yes. We can ship outside the UK. International shipping is charged separately, so please contact us and we’ll confirm the delivery cost for your order.

Yes. Items can be returned provided they meet our returns conditions and are unworn, unused and in their original condition. If you’d like a different size, get in touch and we’ll help arrange the change.

You have 14 days from receiving your order to return an eligible item. Items must be unworn, unused and in their original condition, with all original tags and packaging.

Yes. Made-to-order items can still be returned or exchanged, provided they meet our usual returns conditions and are unworn, unused and in their original condition.

Customers are responsible for return postage costs unless the item is faulty, damaged or incorrect.

Email aaandsholdings@gmail.com with your order number and details of the item you’d like to return or exchange. We’ll then send you the return instructions.

Please get in touch as soon as possible with your order number, a description of the issue and a clear photo where possible. Faulty, damaged or incorrect items can be returned at no cost to you and we’ll arrange a replacement or refund as appropriate.

Check our Size Guide before ordering to find the best fit for you. If you’re still unsure, just get in touch and we’ll be happy to offer some friendly sizing advice.

If you’re between sizes, we generally recommend sizing up for the best fit.

Care instructions are provided on each product page and on the product label. Please follow these instructions to help keep your kit performing and looking its best.

If you need to change or cancel an order, please contact us as soon as possible and we’ll do our best to help. If you change to an item that needs to be made to order, please be aware that the delivery timeframe will restart for the replacement product.